Facing a crowded competitive landscape, an aging Owner base and an oppressively slow marketing technology stack, Marriott Vacation Club asked Pocket Made to revitalize the front-end and back-end of their brand. We immediately canceled our vacation plans and worked with the chief Brand and Digital officer to author and execute on a 5-year strategic plan. Partnering with marketing, sales, brand management, resort operations and IT, we unlocked new opportunities and big wins that span every facet of the business.
Strategy & Positioning
Structured MVC’s Digital Growth Business Unit
Consulting
Authored & Executed 5-yr Business plan.
Brand Revitilization
Strategy, Design, Resort Experience
UI/UX
Online Booking & Reservation System
Lead Generation
Global Performance Marketing Campaign Mgmt.
The work.
Reservation Transformation
Engineering faster, smarter reservation tools.
The results.
138%
Increase in digital revenue
89%
Increase in Y.O.Y online reservations
15%
Iincrease in off-line reservations
21%
Y.O.Y. reduction in refunds
82%
Y.O.Y. increase in lead generation for sales teams